All Reports

Date Issued
|
Report Number
23-00103-138
|
Topics:  Mental Health ● Patient Safety ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Chief of Staff ensures the Peer Review Committee recommends improvement actions for all peer reviews.

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures staff conduct environment of care inspections in patient care areas at least twice per fiscal year.

No. 3
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Associate Director ensures staff maintain all medical equipment in accordance with manufacturers’ recommendations or use an alternative maintenance program that does not reduce the safety of the equipment.

No. 4
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Chief of Staff ensures medications transported by the pneumatic tube system are only accessible by approved individuals.

No. 5
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Associate Director ensures Environmental Management Services staff keep areas used by patients clean and orderly.

No. 6
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures staff check over-the-door alarms in mental health inpatient units with corridor doors to patient sleeping rooms according to the manufacturer’s guidelines.

No. 7
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Director ensures all entrances into mental health inpatient units have a sally port.

No. 8
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures providers complete the Comprehensive Suicide Risk Evaluation the same day as a patient’s positive suicide risk screen in ambulatory care settings.

Date Issued
|
Report Number
23-00116-148
|
Topics:  Mental Health ● Patient Safety ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff document VA police response times to panic alarm testing in the Inpatient Psychiatry Unit

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff follow the manufacturer’s guidelines for checking over-the-door alarms for patient sleeping rooms in the Inpatient Psychiatry Unit.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures the Suicide Prevention Coordinator reports suicide-related events to mental health leaders and quality management staff at least monthly

No. 4
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures providers complete the Comprehensive Suicide Risk Evaluation following a patient’s positive suicide risk screen.

Date Issued
|
Report Number
23-00024-133
|
Topics:  Medical Staff Privileging Credentialing ● Patient Safety
Related Media: Facility Photo

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures service chiefs recommend continuation of current privileges based on Ongoing Professional Practice Evaluation activities

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures staff keep patient care areas safe and clean.

Date Issued
|
Report Number
23-00012-136
|
Topics:  Medical Staff Privileging Credentialing ● Patient Safety
Related Media: Facility Photo

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures service chiefs recommend continued privileges based on Ongoing Professional Practice Evaluation activities

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures the Executive Committee of the Medical Staff/Credentials Committee recommends continuation of licensed independent practitioners’ privileges based on Ongoing Professional Practice Evaluation results.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Associate Director ensures staff check inventory in clean and sterile storerooms and remove expired or outdated items.

Date Issued
|
Report Number
23-00101-137
|
Topics:  Mental Health ● Patient Safety ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Director ensures leaders conduct institutional disclosures for applicable sentinel events.

No. 2
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Director ensures staff complete a root cause analysis for all events assigned an actual or potential safety assessment code score of 3.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Associate Director ensures staff keep patient areas clean and free from undue wear.

No. 4
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures staff check over-the-door alarms on the mental health inpatient unit according to the manufacturer’s guidelines.

No. 5
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Director ensures providers complete the Comprehensive Suicide Risk Evaluation on the same day as a patient’s positive suicide risk screen in ambulatory care settings.

Date Issued
|
Report Number
22-04014-130
|
Topics:  Mental Health ● Patient Safety ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Director ensures leaders conduct institutional disclosures for applicable sentinel events.

No. 2
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Director ensures staff complete a root cause analysis for all patient safety events assigned an actual or potential safety assessment code score of 3.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Associate Director ensures Environmental Management Service staff keep areas used by patients clean and orderly.

No. 4
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Associate Director ensures staff keep furnishings and walls in good repair.

No. 5
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Associate Director ensures staff use solid bottom shelves in storage areas.

No. 6
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Associate Director ensures staff inspect, test, and maintain medical equipment.

No. 7
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Associate Director ensures staff document VA police response times for panic alarm testing in the mental health inpatient unit.

No. 8
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures the Suicide Prevention Coordinator reports suicide-related events monthly to quality management staff.

Date Issued
|
Report Number
23-00013-128
|
Topics:  Medical Staff Privileging Credentialing ● Mental Health ● Patient Safety ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures service chiefs report Focused Professional Practice Evaluation results to an executive committee of the medical staff for consideration in privileging recommendations.

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures staff conduct environment of care inspections in patient care areas as required.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures staff test panic alarms in the Inpatient Psychiatry Unit at least quarterly and record testing in a log, including police response times.

No. 4
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures staff test over-the-door alarms in the Inpatient Psychiatry Unit per the manufacturer’s recommendations.

No. 5
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures staff keep interior spaces in the Inpatient Psychiatry Unit safe and suitable for care.

No. 6
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures providers complete the Comprehensive Suicide Risk Evaluation on the same day as a patient’s positive suicide risk screen in all ambulatory care settings.

Date Issued
|
Report Number
22-02398-131
|
Topics:  Community Care

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Under Secretary for Health reviews the criteria and processes used to identify and exclude healthcare providers removed from VA employment for violation of policy related to safe and appropriate care of veterans, and takes action as warranted.

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Under Secretary for Health reviews previous removals of healthcare providers from VA employment as required by VA Maintaining Internal Systems and Strengthening Integrated Outside Networks Act of 2018 § 108 to determine whether the reason(s) for those removals were for violation of policy related to the safe and appropriate care of veterans, and takes action as warranted.

Date Issued
|
Report Number
23-00876-74
|
Topics:  Community Care

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

Holds future third-party administrators accountable for operational readiness and provider network adequacy at each facility by the time the contracts are implemented.

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

Develops a process to make sure the third-party administrators regularly update their Community Care Network provider lists to reflect accurate provider contact information and annotate providers who are not currently accepting VA patients.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

Develops a mechanism for facilities to effectively report, track, and monitor challenges with access to specialty care services; trains all relevant staff on how to use the mechanism; make sure facilities use the mechanism routinely; and then helps facilities resolve access challenges.

No. 4
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

Develops and communicates to facilities a standard process to request and document their needs for additional providers.

No. 5
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

Evaluates the effectiveness of the third-party administrators’ quarterly and monthly reports for assessing network adequacy and then, if needed, modifies the language in its current contracts and makes changes to the applicable contract language for future Community Care Network contracts.

No. 6
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

Develops its own network adequacy performance reports for each facility and communicates the results to the facilities monthly.

No. 7
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

Conducts Advanced Medical Cost Management Solution training for community care staff at each facility on evaluating network adequacy through the tool.

No. 8
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

Routinely evaluates the third-party administrator’s network adequacy performance reports to ensure the reports are sufficiently reliable and comply with contract requirements, and then holds third-party administrators accountable for resolving identified issues.

Date Issued
|
Report Number
23-00016-132
|
Topics:  Medical Staff Privileging Credentialing ● Mental Health ● Patient Safety ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures staff record the Peer Review Committee’s formal discussions related to changes in peer review level assignments in the meeting minutes.

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures the Medical Staff Executive Committee reviews data provided by the Peer Review Committee to determine the need for further action.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures service chiefs complete Ongoing Professional Practice Evaluations prior to reprivileging to ensure continuous delivery of quality care.

No. 4
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures service chiefs use specialty-specific criteria in the professional practice evaluations of licensed independent practitioners.

No. 5
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Associate Director ensures the Comprehensive Environment of Care Rounds Coordinator or designee schedules environment of care inspections and staff complete and document them at the required frequency.

No. 6
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Associate Director ensures staff keep patient care areas safe and clean.

No. 7
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff document police response times to panic alarm testing in the mental health inpatient unit.

No. 8
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff test over-the-door alarms based on the manufacturer’s recommendations for mental health inpatient unit sleeping rooms.

No. 9
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff check all mental health inpatient unit ceiling tiles semiannually.

No. 10
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Veterans Integrated Service Network Director ensures the Medical Center Director has sufficient biomedical staff and confirms they inspect and test all medical equipment for scheduled maintenance.

No. 11
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Veterans Integrated Service Network Director ensures compliance with VHA Directive 1860, Biomedical Engineering Performance Monitoring and Improvement, for oversight structure of the medical center’s biomedical program.

No. 12
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures designated staff complete the Comprehensive Suicide Risk Evaluation on the same calendar day as a positive suicide risk screen, when clinically appropriate, for all ambulatory care patients.

Date Issued
|
Report Number
22-03013-129
|
Topics:  Care Coordination ● Clinical Care Services Operations ● Mental Health

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Under Secretary for Health ensures Veterans Health Administration prescribers establish a diagnosis based on a complete and documented assessment prior to initiation of a stimulant to treat attention deficit hyperactivity disorder.

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Under Secretary for Health ensures Veterans Health Administration prescribers assess risks and contraindications associated with stimulant prescribing.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Under Secretary for Health evaluates the prescription drug monitoring program query adherence goal for initial stimulant prescribing and takes action as warranted.

No. 4
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Under Secretary for Health evaluates the adequacy of the referral processes related to complex mental health disorders, such as attention deficit hyperactivity disorder, and takes action as warranted.

No. 5
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Under Secretary for Health considers establishing policy and clinical practice guidance related to attention deficit hyperactivity disorder diagnostic assessment and treatment with a stimulant and takes action as warranted.

Date Issued
|
Report Number
22-04112-125
|
Topics:  Medical Staff Privileging Credentialing ● Mental Health ● Patient Safety ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures service chiefs define the time frames for Focused Professional Practice Evaluations.

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures service chiefs recommend reprivileging based, in part, on Ongoing Professional Practice Evaluation activities

No. 3
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Director ensures staff remove corrugated containers from patient care areas.

No. 4
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Director ensures staff keep storerooms clean and free of visible dust and soiling.

No. 5
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Director ensures Environmental Management Services staff keep patient care areas clean.

No. 6
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Associate Director for Patient Care Services ensures staff remove expired commercial products from patient care areas.

No. 7
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Director ensures staff store clean and dirty equipment separately.

No. 8
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Director ensures staff maintain walls to allow for thorough cleaning.

No. 9
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Associate Director ensures staff test over-the-door alarms in the Inpatient Mental Health unit per the manufacturer’s recommendations.

No. 10
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures providers complete the Comprehensive Suicide Risk Evaluation following a patient’s positive suicide risk screen.

Date Issued
|
Report Number
23-00109-121
|
Topics:  Medical Staff Privileging Credentialing ● Mental Health ● Patient Safety ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures leaders identify and evaluate sentinel events and conduct and document institutional disclosures when criteria are met.

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff complete a root cause analysis for all patient safety events assigned an actual or potential safety assessment code score of 3.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures service chiefs recommend reprivileging for licensed independent practitioners based, in part, on Ongoing Professional Practice Evaluation data.

No. 4
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures staff report licensed independent practitioners’ Focused Professional Practice Evaluation results to the Clinical Executive Board.

No. 5
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Veterans Integrated Service Network Chief Medical Officer provides effective oversight of credentialing and privileging processes at the healthcare system.

No. 6
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures the comprehensive environment of care coordinator schedules environment of care inspections at the required frequency and verifies staff complete and document them.

No. 7
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff document police response times to panic alarm testing in the Inpatient Mental Health Unit.

No. 8
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff follow the manufacturer’s recommendations for testing over-the-door alarms on Inpatient Mental Health Unit sleeping room doors.

No. 9
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff maintain a safe environment in the Inpatient Mental Health Unit.

No. 10
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff post hazard warning signs on all access doors where potentially infectious materials are located.

No. 11
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff keep patient care areas safe and clean.

No. 12
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures designated staff complete the Comprehensive Suicide Risk Evaluation the same calendar day, when logistically feasible and clinically appropriate, for all ambulatory care patients with a positive suicide risk screen.

Date Issued
|
Report Number
23-00111-119
|
Topics:  Mental Health ● Patient Safety ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff identify sentinel events and take appropriate action when home oxygen fires occur.

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Veterans Integrated Service Network Director ensures network staff track and monitor home oxygen vendor completion of root cause analyses when sentinel events occur.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures designated staff complete the Comprehensive Suicide Risk Evaluation the same calendar day, when logistically feasible and clinically appropriate, for all ambulatory care patients with a positive suicide risk screen.

Date Issued
|
Report Number
23-00096-122
|
Topics:  Medical Staff Privileging Credentialing ● Mental Health ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures providers with equivalent specialized training and similar privileges complete licensed independent practitioners’ Ongoing Professional Practice Evaluations.

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures service chiefs recommend continued privileges for licensed independent practitioners based, in part, on Ongoing Professional Practice Evaluation activities.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures providers complete the Comprehensive Suicide Risk Evaluation on the same day as a patient’s positive suicide risk screen in ambulatory care settings.

Date Issued
|
Report Number
23-00967-64
|
Topics:  Education and Loan Guaranty

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No. 1
Open Recommendation Image, Square
to Veterans Benefits Administration (VBA)

Develop and implement policies and system controls to ensure all programs approved for use by vocational rehabilitation counselors for Veteran Readiness and Employment participants meet the requirements of applicable laws and regulations

No. 2
Open Recommendation Image, Square
to Veterans Benefits Administration (VBA)

Train all appropriate Veteran Readiness and Employment regional office staff on manual requirement to verify the programs are approved for use before selecting participants and to verify facility codes match from authorization through enrollment.

Total Monetary Impact of All Recommendations
Open: $ 387,000.00
Closed: $ 0.00
Date Issued
|
Report Number
23-00097-113
|
Topics:  Medical Staff Privileging Credentialing ● Mental Health ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures service chiefs regularly complete Ongoing Professional Practice Evaluations for each licensed independent practitioner.

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures the Executive Committee of the Medical Staff reviews Ongoing Professional Practice Evaluation data and documents its review prior to recommending licensed independent practitioners’ ongoing privileges to the Director.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Director ensures staff complete environment of care inspections at the required frequency.

No. 4
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures providers complete the Comprehensive Suicide Risk Evaluation the same calendar day as a patient’s positive suicide risk screen in all ambulatory care settings.

Date Issued
|
Report Number
23-00122-118
|
Topics:  Medical Staff Privileging Credentialing ● Mental Health ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures medical staff review and document licensed independent practitioners’ Focused Professional Practice Evaluation results and report them to the Medical Executive Board.

No. 2
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Chief of Staff ensures service chiefs monitor licensed independent practitioners’ performance by regularly conducting Ongoing Professional Practice Evaluations.

No. 3
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures staff conduct environment of care inspections in patient care areas at the required frequency.

No. 4
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures the Suicide Prevention Coordinator reports suicide-related events to mental health leaders and quality management staff at least monthly.

No. 5
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director ensures providers complete the Comprehensive Suicide Risk Evaluation following a patient’s positive suicide risk screen.