All Reports

Date Issued
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Report Number
23-00009-57
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Topics:  Mental Health ● Patient Safety ● Suicide Prevention
Related Media: Facility Photo

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No. 1
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to Veterans Health Administration (VHA)

The Director ensures staff have written procedures for responding to utility system disruptions.

No. 2
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to Veterans Health Administration (VHA)

The Director ensures staff identify, minimize, or eliminate safety and security risks in the physical environment.

No. 3
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to Veterans Health Administration (VHA)

The Director ensures designated staff complete the Comprehensive Suicide Risk Evaluation the same calendar day, when logistically feasible and clinically appropriate, for all ambulatory care patients with a positive suicide risk screen.

No. 4
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to Veterans Health Administration (VHA)

The Director ensures clinical staff notify the suicide prevention team when patients report suicidal behaviors during the Comprehensive Suicide Risk Evaluation.

Date Issued
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Report Number
22-04132-48
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Topics:  Medical Staff Privileging Credentialing ● Mental Health ● Suicide Prevention ● VA Police
Related Media: Facility Photo
Date Issued
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Report Number
22-03165-46
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Topics:  Medical Staff Privileging Credentialing ● Mental Health ● Suicide Prevention
Related Media: Facility Photo

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No. 1
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to Veterans Health Administration (VHA)

The Chief of Staff ensures providers with equivalent specialized training and similar privileges complete Ongoing Professional Practice Evaluations of licensed independent practitioners.

No. 2
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to Veterans Health Administration (VHA)

The Chief of Staff ensures service chiefs include service-specific criteria in the Ongoing Professional Practice Evaluations of licensed independent practitioners.

No. 3
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to Veterans Health Administration (VHA)

The Associate Director ensures managers maintain a safe and clean environment throughout the medical center.

No. 4
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to Veterans Health Administration (VHA)

The Chief of Staff ensures providers complete the Comprehensive Suicide Risk Evaluation on the same day as a positive suicide risk screen when it is clinically appropriate.

Date Issued
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Report Number
23-00004-37
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Topics:  Medical Staff Privileging Credentialing ● Mental Health ● Suicide Prevention
Related Media: Facility Photo

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No. 1
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to Veterans Health Administration (VHA)

The Chief of Staff ensures providers complete a Comprehensive Suicide Risk Evaluation following a positive suicide risk screen.

No. 2
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Chief of Staff ensures clinical staff notify the suicide prevention team if patients report suicidal or other self-directed violent behaviors that occurred in the 12 months preceding the Comprehensive Suicide Risk Evaluation.

No. 3
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to Veterans Health Administration (VHA)

The Chief of Staff ensures leaders appoint one full-time suicide prevention coordinator to each community-based outpatient clinic that serves at least 10,000 unique veterans annually.

No. 4
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to Veterans Health Administration (VHA)

The Chief of Staff ensures the Suicide Prevention Program Manager reports suicide-related events monthly to mental health leaders and quality management staff.

Date Issued
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Report Number
22-04037-32
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Topics:  Medical Staff Privileging Credentialing ● Mental Health ● Patient Safety ● Suicide Prevention
Related Media: Facility Photo

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Chief of Staff ensures providers with equivalent specialized training and similar privileges complete Focused Professional Practice Evaluations for licensed independent practitioners.

No. 2
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to Veterans Health Administration (VHA)

The Chief of Staff ensures providers complete the Comprehensive Suicide Risk Evaluation on the same calendar day, when it is clinically appropriate, following a positive suicide risk screen.

Date Issued
|
Report Number
22-03772-28
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Mental Health

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No. 1
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to Veterans Health Administration (VHA)

The Under Secretary for Health, in conjunction with Veterans Integrated Service Network directors, ensures staff document veterans’ care coordination needs within the Community Care Coordination Plan note for consults assigned a level of care coordination above basic.

No. 2
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to Veterans Health Administration (VHA)

The Under Secretary for Health, in conjunction with Veterans Integrated Service Network directors, ensures staff act on consults no later than two business days after receipt and document accordingly.

No. 3
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to Veterans Health Administration (VHA)

The Under Secretary for Health, in conjunction with Veterans Integrated Service Network directors, ensures staff schedule community care appointments in a timely manner.

No. 4
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to Veterans Health Administration (VHA)

The Under Secretary for Health, in conjunction with Veterans Integrated Service Network directors, ensures staff make three attempts to retrieve medical documentation from non-VA providers.

No. 5
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to Veterans Health Administration (VHA)

The Under Secretary for Health, in conjunction with Veterans Integrated Service Network directors, ensures patients in the home dialysis program receive initial and annual home visits.

No. 6
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to Veterans Health Administration (VHA)

The Under Secretary for Health, in conjunction with Veterans Integrated Service Network directors, ensures staff implement and sustain processes to monitor the delivery of non-VA home dialysis.

No. 7
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to Veterans Health Administration (VHA)

The Under Secretary for Health, in conjunction with Veterans Integrated Service Network directors, ensures each Veterans Integrated Service Network establishes a dialysis council.

Date Issued
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Report Number
22-00240-17
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Topics:  Medical Staff Privileging Credentialing ● Mental Health ● Patient Care Services Operations ● Patient Safety ● Suicide Prevention
Related Media: Facility Photo

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No. 1
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to Veterans Health Administration (VHA)

The Chief of Staff evaluates and determines any additional reasons for noncompliance and ensures service chiefs complete Focused Professional Practice Evaluations for all licensed independent practitioners.

No. 2
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to Veterans Health Administration (VHA)

The Chief of Staff evaluates and determines any additional reasons for noncompliance and ensures practitioners with equivalent specialized training and similar privileges complete licensed independent practitioners’ professional practice evaluations.

No. 3
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to Veterans Health Administration (VHA)

The Chief of Staff evaluates and determines any additional reasons for noncompliance and ensures service chiefs incorporate service-specific criteria in licensed independent practitioners’ professional practice evaluations.

No. 4
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to Veterans Health Administration (VHA)

The Chief of Staff evaluates and determines any additional reasons for noncompliance and ensures service chiefs consider relevant Ongoing Professional Practice Evaluation data in reprivileging recommendations.

No. 5
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to Veterans Health Administration (VHA)

The Chief of Staff evaluates and determines any additional reasons for noncompliance and ensures the Medical Executive Board uses professional practice evaluation results to recommend privileges for licensed independent practitioners.

No. 6
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to Veterans Health Administration (VHA)

The Medical Center Director evaluates and determines any additional reasons for noncompliance and ensures staff conduct environment of care inspections in patient care areas at the required frequency.

No. 7
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to Veterans Health Administration (VHA)

The Medical Center Director evaluates and determines any additional reasons for noncompliance and ensures Automated External Defibrillator cabinets containing naloxone have alarms set in the “on” position, contain tamper-evident seals, display laminated “N” signs, and include naloxone inspection logs and administration reference cards.

No. 8
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to Veterans Health Administration (VHA)

The Medical Center Director evaluates and determines any additional reasons for noncompliance and ensures staff check inventory in clean storerooms and remove expired supplies in the Emergency Department and medical/surgical inpatient unit.

No. 9
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to Veterans Health Administration (VHA)

The Associate Director evaluates and determines any additional reasons for noncompliance and ensures the Chief of Environmental Management Service maintains clean floors in the Dialysis Unit and medical/surgical inpatient unit clean storage and supply rooms.

No. 10
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to Veterans Health Administration (VHA)

The Associate Director evaluates and determines any additional reasons for noncompliance and ensures staff maintain safe and functional environments in the Dialysis Unit and medical/surgical inpatient unit.

No. 11
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to Veterans Health Administration (VHA)

The Associate Director evaluates and determines any additional reasons for noncompliance and ensures staff keep furnishings safe and in good repair in the intensive care and medical/surgical inpatient units.

No. 12
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to Veterans Health Administration (VHA)

The Associate Director evaluates and determines any additional reasons for noncompliance and ensures staff repair damaged walls in the Dental Clinic and Emergency Department.

No. 13
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to Veterans Health Administration (VHA)

The Associate Director evaluates and determines any additional reasons for noncompliance and ensures staff replace stained ceiling tiles in the Emergency Department and Primary Care Red Team.

No. 14
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to Veterans Health Administration (VHA)

The Medical Center Director determines any additional reasons for noncompliance and ensures staff post signage where recording equipment is used in the intensive care and medical/surgical inpatient units, Dental Clinic, and Primary Care Red Team indicating the areas are subject to photography, digital imaging, video, or audio recording.

No. 15
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to Veterans Health Administration (VHA)

The Chief of Staff evaluates and determines any additional reasons for noncompliance and ensures providers assess whether patients’ most recent suicide attempt was their most lethal when completing the Comprehensive Suicide Risk Evaluation.

Date Issued
|
Report Number
21-02110-138
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Topics:  Mental Health

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No. 1
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to Veterans Health Administration (VHA)
The Under Secretary for Health directs the Office of Primary Care and Office of Mental Health and Suicide Prevention to identify barriers to provider documentation of opioid use disorder in progress notes and implement solutions addressing these barriers.
No. 2
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to Veterans Health Administration (VHA)
The Under Secretary for Health ensures the Office of Primary Care and Office of Mental Health and Suicide Prevention determine impediments to maintaining accurate identification of opioid use disorder in electronic health record problem lists and implement policy and training to support accurate use of problem lists.
No. 3
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to Veterans Health Administration (VHA)
The Under Secretary for Health confirms the Office of Primary Care and Office of Mental Health and Suicide Prevention evaluate barriers affecting provider access and use of Department of Defense treatment records in Joint Longitudinal Viewer and implement solutions.
No. 4
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to Veterans Health Administration (VHA)
The Under Secretary for Health ensures the Office of Primary Care and Office of Mental Health and Suicide Prevention improve continuity of care by confirming providers are educated on the navigation and retrieval of Department of Defense treatment records in Joint Longitudinal Viewer.
No. 5
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to Veterans Health Administration (VHA)
The Under Secretary for Health requires the Assistant Under Secretary for Health for Clinical Services/Chief Medical Officer to evaluate and update processes for identification of veterans with a history of opioid use disorder for the provision of opioid overdose risk mitigation strategies.
Date Issued
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Report Number
22-02188-109
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Topics:  Mental Health ● Care Coordination

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)
The VA San Diego Healthcare System Director ensures the accuracy of code green documentation.
No. 2
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)
The VA San Diego Healthcare System Director evaluates the VA San Diego Healthcare System Memorandum 116A-06, “Code Green/Code Yellow,” and aligns definitions, requirements, and responsibilities with purpose and practice, and monitors compliance.
Date Issued
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Report Number
22-00514-108
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Topics:  Mental Health

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The VA Black Hills Health Care System Director reviews the sexual harassment policy to ensure that leaders and supervisors can identify, thoroughly investigate, and respond to sexual harassment allegations.

No. 2
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to Veterans Health Administration (VHA)
The VA Black Hills Health Care System Director reviews the actions of the Compensated Work Therapy and Transitional Residence program manager related to the identified patient’s case and takes action as needed.
No. 3
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to Veterans Health Administration (VHA)

The VA Black Hills Health Care System Director ensures that facility policy addresses the safety and rights of patients who are both VA employees and participants in the Transitional Residence program.

Date Issued
|
Report Number
22-00540-107
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Topics:  Mental Health

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No. 1
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to Veterans Health Administration (VHA)

The VA Black Hills Health Care System Director continues to monitor and track the identified action plan through to completion.

No. 2
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to Veterans Health Administration (VHA)

The VA Black Hills Health Care System Director reviews the evidence and independently determines if the state licensing board should be notified.

Date Issued
|
Report Number
21-03680-80
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Topics:  Mental Health ● Care Coordination

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)
The Richard L. Roudebush VA Medical Center Director conducts a comprehensive review of the patient’s care received in the Emergency Department and primary care setting, consults with the appropriate Human Resources and General Counsel Offices to determine whether any personnel action is warranted, and takes action.
No. 2
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to Veterans Health Administration (VHA)
The Richard L. Roudebush VA Medical Center Director evaluates the Emergency Department alcohol withdrawal treatment protocol and ensures policy aligns with evidence-based care guidelines.
No. 3
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to Veterans Health Administration (VHA)

The Richard L. Roudebush VA Medical Center Director considers establishing written procedures for discharge planning in the Emergency Department, including documentation of contact with family members regarding notification of discharge and follow-up when applicable.

No. 4
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to Veterans Health Administration (VHA)

The Richard L. Roudebush VA Medical Center Director expedites written guidance for primary care staff’s care coordination of patients discharged from the Emergency Department including documentation expectations and oversight responsibilities, and monitors compliance.

No. 5
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to Veterans Health Administration (VHA)
The Richard L. Roudebush VA Medical Center Director conducts a full review of the patient’s care, determines if an institutional disclosure is warranted, and takes action as indicated.
No. 6
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to Veterans Health Administration (VHA)

The Richard L Roudebush VA Medical Center Director establishes a protocol for the administrative staff management of potentially urgent patient care needs, ensures training, and monitors compliance.

No. 7
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to Veterans Health Administration (VHA)
The Richard L. Roudebush VA Medical Center Director develops procedures for the management of intoxicated patients in the primary care setting to include documentation of safe transport considerations.
Date Issued
|
Report Number
21-01836-66
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Topics:  Mental Health ● Patient Safety

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No. 1
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to Veterans Health Administration (VHA)
The Eastern Oklahoma VA Health Care System Director evaluates the Eastern Oklahoma VA Health Care System’s non-formulary medication request and appeal processes for ketamine and antipsychotic medication, implements necessary changes, and educates prescribing providers and pharmacists on the processes.
No. 2
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to Veterans Health Administration (VHA)
The Eastern Oklahoma VA Health Care System Director ensures that the Eastern Oklahoma VA Health Care System staff document informed consents for stellate ganglion blocks and intravenous ketamine treatment in accordance with Veterans Health Administration policy.
No. 3
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to Veterans Health Administration (VHA)
The Eastern Oklahoma VA Health Care System Director evaluates the standard operating procedure, Psychiatric Use of IV Ketamine, Eastern Oklahoma VA Healthcare System, and specifically delineates the mechanisms for referral and evaluation of patients, to include documentation of criteria for patients to receive ketamine treatment and ensures staff are educated and compliant with the procedure.
No. 4
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to Veterans Health Administration (VHA)
The Eastern Oklahoma VA Health Care System Director takes action to ensure Eastern Oklahoma VA Health Care System leaders continue to resolve disagreements between prescribers and pharmacists and foster the development of positive working relations among Anesthesiology, Pharmacy, and Psychiatry Services.
No. 5
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to Veterans Health Administration (VHA)
The Under Secretary for Health evaluates the VA Ketamine Infusion for Treatment-Resistant Depression and Severe Suicidal Ideation National Protocol Guidance to determine whether the acceptable number of previous treatment failures in a current episode of depression should be modified to align with current scientific recommendations.
Date Issued
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Report Number
22-00901-78
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Topics:  Patient Safety ● Mental Health

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)
The VA Northern California Health Care System Director will ensure development and implementation of a VA Northern California Health Care System prescription drug monitoring program policy as required by Veterans Health Administration Directive 1306(1), Querying State Prescription Drug Monitoring Programs (PDMP).
No. 2
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to Veterans Health Administration (VHA)
The VA Northern California Health Care System Director verifies the VA Northern California Health Care System pain management policy is in alignment with Veterans Health Administration Directive 1005, Informed Consent for Long-Term Opioid Therapy for Pain.
Date Issued
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Report Number
22-01363-52
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Topics:  Mental Health

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No. 1
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to Veterans Health Administration (VHA)
The VA Northern California Health Care System Director ensures mental health prescribing provider same-day access.
No. 2
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to Veterans Health Administration (VHA)
The VA Northern California Health Care System Director makes certain that when a patient cannot engage in a risk assessment, the provider documents the reasons for the patient’s inability to complete the assessment, and risk and protective factors, as required by the Veterans Health Administration.
No. 3
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to Veterans Health Administration (VHA)
The VA Northern California Health Care System Director ensures the nurse practitioner documents in patients’ electronic health records the comprehensive rationale for medication choices, schedules follow-up appointments consistent with clinical monitoring needs, and accurately documents medication instructions.
No. 4
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to Veterans Health Administration (VHA)
The VA Northern California Health Care System Director conducts a full review of the patient’s care, determines if an institutional disclosure is warranted, and takes action as indicated.
No. 5
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to Veterans Health Administration (VHA)
The VA Northern California Health Care System Director expedites planned environmental changes to the Chico Community-Based Outpatient Mental Health Clinic.
Date Issued
|
Report Number
21-03864-34
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Topics:  Mental Health ● Community Care

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)
The VA North Texas Health Care System Director ensures that staff provide alternative treatment options, including community residential care referrals, when Veterans Health Administration admission wait time for substance abuse disorder residential rehabilitation treatment exceeds 30 days, and monitors compliance.
No. 2
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to Veterans Health Administration (VHA)
The VA North Texas Health Care System Director conducts a comprehensive review of the management of community residential care referrals and takes action as warranted.
No. 3
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to Veterans Health Administration (VHA)
The Under Secretary for Health ensures that Veterans Integrated Service Network leaders provide adequate oversight to ensure adherence to the mental health residential rehabilitation treatment program access to care policy as required.
No. 4
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to Veterans Health Administration (VHA)
The VA North Texas Health Care System Director makes certain that the Bonham Substance Abuse Residential Rehabilitation Treatment Program procedures are consistent with Veterans Health Administration scheduling requirements, and monitors compliance.
No. 5
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to Veterans Health Administration (VHA)
The Under Secretary for Health strengthens mental health treatment coordinator assignment procedures for patients awaiting mental health residential rehabilitation treatment program admission as warranted.
Date Issued
|
Report Number
21-01711-50
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Topics:  Mental Health

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No. 1
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to Veterans Health Administration (VHA)
The Under Secretary for Health ensures the Office of Mental Health and Suicide Prevention develops, implements, and monitors action plans to meet Intensive Community Mental Health Recovery visit frequency requirements, to include program resource needs and the ongoing role for virtual care.
No. 2
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to Veterans Health Administration (VHA)
The Under Secretary for Health requires the Office of Mental Health and Suicide Prevention to develop a process for Intensive Community Mental Health Recovery programs to ensure veterans receiving low-intensity services do not represent greater than 20 percent of caseloads and to distinguish between veterans receiving high- and low-intensity services for accurate and effective program oversight.
No. 3
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to Veterans Health Administration (VHA)
The Under Secretary for Health identifies barriers and ensures healthcare systems develop, implement, and maintain contingency plans specific to Intensive Community Mental Health Recovery programs regarding veteran access to medications during emergencies, including long-acting injectable antipsychotic medications.
Date Issued
|
Report Number
21-03734-32
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Topics:  Patient Safety ● Mental Health

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

The Veterans Integrated Service Network Director reviews the supervision provided to the psychiatry trainee regarding the patient’s treatment, documentation, and document control, to include electronic health records and video recordings, and determines if standards were met, and takes action as indicated.

No. 2
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to Veterans Health Administration (VHA)
The Veterans Integrated Service Network Director reviews treatment protocols for video recorded therapy, specifically the management of patient access to recordings, and takes action as indicated.
No. 3
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to Veterans Health Administration (VHA)

The Greater Los Angeles Healthcare System Director reviews the facility leader and staff responses, including those of the supervisor and patient advocate, to ensure the patient’s concerns were adequately addressed, and takes action as indicated.

No. 4
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to Veterans Health Administration (VHA)
The Under Secretary for Health conducts a review to assess the possible scope of current and former VA psychiatry residents being in possession of patients’ personal health information, to include video recorded treatment sessions and consent forms, and consults with the appropriate organizational leaders such as the Office of General Counsel on the required disposition of the recordings and forms, and takes action as needed.
No. 5
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to Veterans Health Administration (VHA)

The Greater Los Angeles Healthcare System Director ensures records control schedules, including one for video recordings, are completed for the Mental Health Department as required by Veterans Health Administration policy.

No. 6
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to Veterans Health Administration (VHA)
The Greater Los Angeles Healthcare System Director reviews processes related to the utilization of video recordings, in consultation with appropriate staff, to ensure compliance with Veterans Health Administration requirements.