Continue to make improvements to the scheduling training as needed to address feedback from schedulers.
Require that some schedulers from each clinic fully test the scheduling capabilities of their clinics, solicit feedback from the schedulers to identify system or process issues, and make improvements as needed
Issue guidance to facility staff on which date fields in the new system schedulers should use to measure patient wait times.
Develop a mechanism to track and then monitor all tickets related to the new scheduling system, and then ensure the Office of Electronic Health Record Modernization evaluates whether Cerner effectively resolved the tickets within the timeliness metrics established in the contract.
Develop a strategy to identify and resolve additional scheduling issues in a timely manner as the Office of Electronic Health Record Modernization deploys the new electronic health record at future facilities.
Develop a mechanism to assess whether facility employees accurately scheduled patient appointments in the new scheduling system, and then ensure facility leaders conduct routine scheduling audits.
Evaluate whether patients received care within the time frames directed by Veterans Health Administration policy when scheduled through the new system.
Provide guidance to schedulers to consistently address system limitations until problems are resolved.