Ensure that personal information of veterans who have passed away while waiting for community care consults to be scheduled is only shared with staff who need to know for specific work assignments.
Conduct a strategic business evaluation of the community care department’s workflow processes to determine if there are alternatives that could improve consult processing and scheduling efficiency and timeliness.
Continue to increase specialty provider availability in VA and the community for veterans assigned to the Martinsburg VA medical facility.
Ensure that the performance plan of the chief of community care has standards related to the metrics for community care.