Date Issued
|
Report Number
16-04991-387
All Reports
Date Issued
|
Report Number
15-04929-351
Open
Closed-Implemented
Closed-Not ImplementedNo. 1
to Veterans Health Administration (VHA)
Closure Date: 2/1/2018
We recommended the Acting Under Secretary for Health require Prosthetic and Sensory Aids Service conduct periodic analyses of Veterans Health Administration prosthetic purchases to identify commonly used prosthetics that offer opportunities for VA’s Strategic Acquisition Center to leverage Veterans Health Administration’s purchasing power by pursuing Veterans Health Administration-wide or multi-Veterans Integrated Service Network contracts.
No. 2
to Veterans Health Administration (VHA)
Closure Date: 1/24/2018
We recommended the Acting Under Secretary for Health require the Procurement and Logistics Office and Prosthetics and Sensory Aids Service to periodically monitor prosthetic procurements to ensure Veterans Integrated Service Networks and Network Contracting Offices identify and report prosthetics usage and cost data for use in developing Veterans Integrated Service Network contracts when Veterans Health Administration wide or multi-Veterans Integrated Service Network contracts are not possible.
No. 3
to Veterans Health Administration (VHA)
Closure Date: 2/8/2018
We recommended the Acting Under Secretary for Health require the Procurement and Logistics Office to review fiscal years 2015 and 2016 prosthetic purchase card transactions above the micro-purchase limit and submit identified unauthorized commitments to Heads of Contracting Activities for ratification actions.
No. 4
to Veterans Health Administration (VHA)
Closure Date: 2/8/2018
We recommended the Acting Under Secretary for Health direct Heads of Contracting Activities to perform ratification actions for unauthorized commitments identified by the Procurement & Logistics Office review of fiscal years 2015 and 2016 prosthetic purchase card transactions above the micro-purchase limit and consider holding cardholders and their approving officials accountable for unauthorized commitments, as appropriate.
No. 5
to Veterans Health Administration (VHA)
Closure Date: 1/24/2018
We recommended the Acting Under Secretary for Health require the Procurement and Logistics Office to develop a process for conducting periodic reviews to evaluate compliance with the requirements of VHA Directive 1081, VA Procurement Policy Memorandum 2016-02, and the Veterans Health Administration’s Memorandum, Implementation of the Implant Pre-authorization Process.
Total Monetary Impact of All Recommendations
Open: $ 0.00
Closed: $ 3,120,699,904.00
Date Issued
|
Report Number
16-00546-388
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Health Administration (VHA)
Closure Date: 2/16/2018
We recommended that the facility ensure the designated quality, safety, and value committee meets quarterly and is chaired or co-chaired by the Facility Director.
No. 2
to Veterans Health Administration (VHA)
Closure Date: 2/16/2018
We recommended that the facility revise the policy/by-laws to specify a frequency for clinical managers to review practitioners’ Ongoing Professional Practice Evaluation data every 6 months.
No. 3
to Veterans Health Administration (VHA)
Closure Date: 2/11/2019
We recommended that facility clinical managers consistently review Ongoing Professional Practice Evaluation data and that facility managers monitor compliance.
No. 4
to Veterans Health Administration (VHA)
Closure Date: 2/16/2018
We recommended that facility clinical managers ensure an interdisciplinary group reviews utilization management data and that facility managers monitor compliance.
No. 5
to Veterans Health Administration (VHA)
Closure Date: 6/13/2018
We recommended that the Patient Safety Manager consistently enter all reported patient incidents into the WEBSPOT database and that facility managers monitor compliance.
No. 6
to Veterans Health Administration (VHA)
Closure Date: 6/13/2018
We recommended that the facility consistently evaluate actions for effectiveness in the Clinical Executive Committee and Performance Improvement Board and that facility managers monitor compliance.
No. 7
to Veterans Health Administration (VHA)
Closure Date: 6/13/2018
We recommended that facility managers ensure all health care occupancy buildings have at least one fire drill per shift per quarter and monitor compliance.
No. 8
to Veterans Health Administration (VHA)
Closure Date: 12/3/2018
We recommended that facility managers ensure horizontal surfaces, ventilation grills, and floors in patient care areas are clean and monitor compliance.
No. 9
to Veterans Health Administration (VHA)
Closure Date: 6/13/2018
We recommended that facility managers ensure ice machines and refrigerators in patient nourishment kitchens are clean and monitor compliance.
No. 10
to Veterans Health Administration (VHA)
Closure Date: 2/16/2018
We recommended that facility managers ensure the standard operating procedure for the retrograde cholangiopancreatography endoscope is consistent with the manufacturer’s instructions for use.
No. 11
to Veterans Health Administration (VHA)
Closure Date: 2/16/2018
We recommended that Sterile Processing Service managers ensure Sterile Processing Service employees receive competencies at orientation and annually for the types of reusable medical equipment they reprocess.
No. 12
to Veterans Health Administration (VHA)
Closure Date: 2/16/2018
We recommended that the facility revise the policy for anticoagulation management to include addressing no shows and patient noncompliance and minimizing loss to follow-up.
No. 13
to Veterans Health Administration (VHA)
Closure Date: 2/16/2018
We recommended that the facility define a process for patient anticoagulation-related calls outside normal business hours.
No. 14
to Veterans Health Administration (VHA)
Closure Date: 2/16/2018
We recommended that clinical managers complete semiannual competency assessments for employees actively involved in the anticoagulant program and that facility managers monitor compliance.
No. 15
to Veterans Health Administration (VHA)
Closure Date: 6/13/2018
We recommended that the facility collect and report data on patient transfers out of the facility.
No. 16
to Veterans Health Administration (VHA)
Closure Date: 11/18/2019
We recommended that for patients transferred out of the facility, providers consistently include documentation of patient or surrogate informed consent, documentation of medical and behavioral stability, identification of transferring and receiving provider or designee, and details of the reason for transfer or proposed level of care needed in transfer documentation and that facility managers monitor compliance.
No. 17
to Veterans Health Administration (VHA)
Closure Date: 5/10/2019
We recommended that facility managers ensure that for emergent transfers, provider transfer notes include patient stability for transfer and monitor compliance.
No. 18
to Veterans Health Administration (VHA)
Closure Date: 5/10/2019
We recommended that for patients transferred out of the facility, providers document sending or communicating to the accepting facility available history; observations, signs, symptoms, and preliminary diagnoses; and results of diagnostic studies and tests and that facility managers monitor compliance.
No. 19
to Veterans Health Administration (VHA)
Closure Date: 8/20/2019
We recommended that clinicians take and document all actions required by the facility in response to test results and that clinical managers monitor compliance.
No. 20
to Veterans Health Administration (VHA)
Closure Date: 8/14/2018
We recommended that the facility report and trend the use of reversal agents in moderate sedation cases and process adverse events/complications in a similar manner as operating room anesthesia adverse events and that facility managers monitor compliance.
No. 21
to Veterans Health Administration (VHA)
Closure Date: 2/16/2018
We recommended that the VA Police Officer, Patient Safety Manager and/or Risk Manager, and Patient Advocate consistently attend Disruptive Behavior Committee meetings.
No. 22
to Veterans Health Administration (VHA)
Closure Date: 8/14/2018
We recommended that the facility collect and analyze data from disruptive or violent behavior incidents.
No. 23
to Veterans Health Administration (VHA)
Closure Date: 2/16/2018
We recommended that facility clinical managers ensure a clinician member of the Disruptive Behavior Committee enters progress notes regarding Patient Record Flags.
No. 24
to Veterans Health Administration (VHA)
Closure Date: 9/29/2017
We recommended that facility clinical managers ensure clinicians inform patients about the Patient Record Flags and the right to request to amend/appeal Patient Record Flag placement.
No. 25
to Veterans Health Administration (VHA)
Closure Date: 5/19/2020
We recommended that facility managers ensure all employees receive Level 1 Prevention and Management of Disruptive Behavior training and additional training as required for their assigned risk area within 90 days of hire and that the training is documented in employee training records.
No. 26
to Veterans Health Administration (VHA)
Closure Date: 6/14/2018
We recommended that all doors on the Domiciliary Care for Homeless Veterans Program unit other than the main point of entry be locked and alarmed.
No. 27
to Veterans Health Administration (VHA)
Closure Date: 2/16/2018
We recommended that the facility fully implement the nurse staffing methodology and conduct annual reassessments.
Date Issued
|
Report Number
17-02084-343
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Benefits Administration (VBA)
Closure Date: 9/29/2017
We recommended the Anchorage VA Regional Office Director implement a plan to ensure prioritization of proposed rating reduction cases for completion at the expiration of the due
process time period.
No. 2
to Veterans Benefits Administration (VBA)
Closure Date: 2/12/2018
We recommended the Anchorage VA Regional Office Director
strengthen oversight to ensure data input at the time of claims
establishment is reviewed for accuracy.
No. 3
to Veterans Benefits Administration (VBA)
Closure Date: 9/29/2017
We recommended the Anchorage VA Regional Office Director
implement a plan to monitor the effectiveness of training related to claims establishment procedures.
No. 4
to Veterans Benefits Administration (VBA)
Closure Date: 2/12/2018
We recommended the Anchorage VA Regional Office Director provide training for designated congressional liaison staff who process special controlled correspondence and monitor the effectiveness of the training.
No. 5
to Veterans Benefits Administration (VBA)
Closure Date: 2/12/2018
We recommended the Anchorage VA Regional Office Director
implement a plan to ensure oversight is strengthened for special
controlled correspondence.
Date Issued
|
Report Number
16-00838-348
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Information and Technology (OIT)
Closure Date: 9/29/2017
We recommended the Acting Assistant Secretary for Information and Technology implement appropriate controls to ensure that Class III software is not installed on VA networks without a formal technical review and authority to operate, and that training is provided to OIT Region 1 staff on the treatment of Class III software.
Date Issued
|
Report Number
16-00753-338
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Health Administration (VHA)
Closure Date: 2/28/2018
We recommended the Veterans Integrated Service Network 23 Director consult with VA’s Office of General Counsel and take necessary corrective actions to correct the funding error related to the purchase of WiFi and cable television services and ensure that appropriate funds are used for future information technology purchases in accordance with VA policy and VA’s Office of General Counsel guidance.
No. 2
to Veterans Health Administration (VHA)
Closure Date: 2/28/2018
We recommended the Veterans Integrated Service Network 23 Director work with the Chief Financial Officer to determine if an Antideficiency Act violation occurred and take action as deemed appropriate.
No. 3
to Information and Technology (OIT)
Closure Date: 2/5/2018
We recommended the Acting Assistant Secretary for Information and Technology update the 2016 IT/Non-IT Policy to address the dissemination of decisions and issues that may be systemic across VA.
Date Issued
|
Report Number
16-02151-320
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Health Administration (VHA)
Closure Date: 4/3/2018
We recommended the director of the STVHCS instruct PRMC to stop advising veterans that they may be liable for pre-authorized NVC.
Date Issued
|
Report Number
15-01415-382
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Health Administration (VHA)
Closure Date: 5/3/2018
We recommended that the System Director ensure that providers document clinical judgement, coordination of care, communication with the patient or referring facility, and an accurate plan of care from initial assessment to procedure for transcatheter aortic valve replacement patients.
Date Issued
|
Report Number
17-00266-349
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Benefits Administration (VBA)
Closure Date: 2/6/2018
We recommended the Winston-Salem Regional Office Director develop and implement a plan to monitor the effectiveness of training on higher-level special monthly compensation and ancillary benefits claims at the Winston-Salem VA Regional Office.
No. 2
to Veterans Benefits Administration (VBA)
Closure Date: 2/6/2018
We recommended the Winston-Salem VARO Director develop and implement a plan to ensure secondary reviewers accurately evaluate higher-level special monthly compensation and ancillary benefits claims at the Winston-Salem VA Regional Office.
No. 3
to Veterans Benefits Administration (VBA)
Closure Date: 2/6/2018
We recommended the North Atlantic District Director implement a plan to ensure oversight and prioritization of proposed rating reduction cases at the Winston-Salem VA Regional Office.
No. 4
to Veterans Benefits Administration (VBA)
Closure Date: 2/6/2018
We recommended that the Winston-Salem VARO Director ensure management provides a consistent quality review process addressing all elements required when establishing claims in the electronic record.
No. 5
to Veterans Benefits Administration (VBA)
Closure Date: 5/2/2018
We recommended the Winston-Salem VA Regional Office Director ensure VSC staff receive all mandatory annual training on claims establishment procedures.
No. 6
to Veterans Benefits Administration (VBA)
Closure Date: 2/6/2018
We recommended the Winston-Salem VA Regional Office Director implement a plan to ensure the Public Contact Coach and Congressional Liaisons adhere to Veterans Benefits Administration policy when processing special controlled correspondence.
No. 7
to Veterans Benefits Administration (VBA)
Closure Date: 2/6/2018
We recommended the Winston-Salem VA Regional Office Director provide standardized training to Congressional Liaisons on processing special controlled correspondence.
Date Issued
|
Report Number
17-00936-385
|
Topics: Staffing
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Health Administration (VHA)
Closure Date: 8/19/2020
We recommended that the Acting Under Secretary for Health ensure that the Veterans Health Administration implements staffing models for critical need occupations.
No. 2
to Veterans Health Administration (VHA)
Closure Date: 8/2/2018
We recommended that the Acting Under Secretary for Health review the Veterans Health Administration report on regrettable losses and implement effective measures to reduce such losses.
No. 3
to Veterans Health Administration (VHA)
Closure Date: 8/19/2020
We recommended that the Acting Under Secretary for Health continue incorporating data that predict changes in veteran demand for health care into its staffing model.
No. 4
to Veterans Health Administration (VHA)
Closure Date: 11/5/2019
We recommended that the Acting Under Secretary for Health continue assessing the Veterans Health Administration’s resources and expertise in developing staffing models and determine whether exploration of external options to develop the above staffing model is necessary.
Date Issued
|
Report Number
16-02241-375
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Health Administration (VHA)
Closure Date: 2/11/2019
We recommended that the System Director ensure that primary care appointment scheduling processes are assessed and action is taken to ensure timely access for new and established patients.
Date Issued
|
Report Number
17-02073-317
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Benefits Administration (VBA)
Closure Date: 9/21/2017
We recommended the Detroit VA Regional Office Director develop and implement a plan to improve the accuracy of the second-signature review process for higher-level Special Monthly Compensation and ancillary benefits.
No. 2
to Veterans Benefits Administration (VBA)
Closure Date: 2/20/2018
We recommended the Detroit VA Regional Office Director implement a plan to conduct comprehensive training for Claims Assistants that emphasizes the importance of ensuring all elements are considered when establishing claims, and assess the effectiveness of that training.
No. 3
to Veterans Benefits Administration (VBA)
Closure Date: 9/21/2017
We recommended the Detroit VA Regional Office Director implement a plan to modify the quality review checklist on claims establishment to include claim label and claimed issue classification indicators.
No. 4
to Veterans Benefits Administration (VBA)
Closure Date: 2/20/2018
We recommended the Detroit VA Regional Office Director implement a plan to ensure staff adhere to Veterans Benefits Administration policy and use the correct dates of claim for end products 500 used to manage special controlled correspondence.
Date Issued
|
Report Number
16-00548-361
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Health Administration (VHA)
Closure Date: 3/14/2018
We recommended that Environment of Care Committee meeting minutes track actions taken in response to identified deficiencies to closure.
No. 2
to Veterans Health Administration (VHA)
Closure Date: 3/14/2018
We recommended that facility managers ensure all fire extinguishers are inspected monthly and marked with the correct date and monitor compliance.
No. 3
to Veterans Health Administration (VHA)
Closure Date: 1/29/2019
We recommended that employees document when they access information technology network rooms by using the visitor logs and that facility managers monitor compliance.
No. 4
to Veterans Health Administration (VHA)
Closure Date: 3/16/2018
We recommended that Sterile Processing Service managers ensure Sterile Processing Service employees receive annual competencies for the types of reusable medical equipment they reprocess.
No. 5
to Veterans Health Administration (VHA)
Closure Date: 3/14/2018
We recommended that hemodialysis unit employees wear gloves when handling patient equipment and that the hemodialysis unit manager monitors compliance.
No. 6
to Veterans Health Administration (VHA)
Closure Date: 3/14/2018
We recommended that facility managers ensure clinicians consistently obtain all required laboratory tests prior to initiating warfarin treatment.
No. 7
to Veterans Health Administration (VHA)
Closure Date: 3/14/2018
We recommended that for employees actively involved in the anticoagulant program, clinical managers include in the competency assessments drug to drug interactions associated with anticoagulation therapy and that facility managers monitor compliance.
No. 8
to Veterans Health Administration (VHA)
Closure Date: 3/14/2018
We recommended that for employees actively involved in the anticoagulant program, clinical managers complete competency assessments annually and that facility managers monitor compliance.
No. 9
to Veterans Health Administration (VHA)
Closure Date: 3/16/2018
We recommended that the facility collect and report data on patient transfers out of the facility and that facility managers monitor compliance.
No. 10
to Veterans Health Administration (VHA)
Closure Date: 3/14/2018
We recommended that for patients transferred out of the facility, clinicians consistently include documentation of patient or surrogate informed consent and of medical and behavioral stability in transfer documentation and that facility managers monitor compliance.
No. 11
to Veterans Health Administration (VHA)
Closure Date: 4/8/2019
We recommended that clinicians take and document all actions required by the facility in response to test results and that clinical managers monitor compliance.
No. 12
to Veterans Health Administration (VHA)
Closure Date: 5/8/2018
We recommended that facility managers ensure the Community Nursing Home Oversight Committee includes representation by all required clinical disciplines.
No. 13
to Veterans Health Administration (VHA)
Closure Date: 5/8/2018
We recommended that the facility ensure integration of the community nursing home program into its quality improvement program.
No. 14
to Veterans Health Administration (VHA)
Closure Date: 5/8/2018
We recommended that facility managers ensure social workers and registered nurses conduct and document cyclical clinical visits with the frequency required by Veterans Health Administration policy for community nursing home oversight and monitor compliance.
No. 15
to Veterans Health Administration (VHA)
Closure Date: 3/14/2018
We recommended that the facility update its policy on the community nursing home program to include all elements required by Veterans Health Administration policy.
No. 16
to Veterans Health Administration (VHA)
Closure Date: 5/8/2018
We recommended that a VA physician order or approve all therapies that are at VA expense.
No. 17
to Veterans Health Administration (VHA)
Closure Date: 5/8/2018
We recommended that facility managers ensure the community nursing home program office scans existing paper health records into electronic health records and develops a process to scan new records as they are received.
No. 18
to Veterans Health Administration (VHA)
Closure Date: 3/14/2018
We recommended that the facility update its policy on preventing and managing disruptive and violent behavior.
No. 19
to Veterans Health Administration (VHA)
Closure Date: 3/14/2018
We recommended that the VA Police Officer and the Patient Advocate consistently attend Disruptive Behavior Committee meetings.
No. 20
to Veterans Health Administration (VHA)
Closure Date: 3/14/2018
We recommended that facility managers ensure all employees receive Level 1 Prevention and Management of Disruptive Behavior training and additional training as required for their assigned risk area within 90 days of hire and that training is documented in employee training records.
Date Issued
|
Report Number
15-04546-374
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Health Administration (VHA)
Closure Date: 9/20/2017
We recommended that the Captain James A. Lovell Federal Health Care Center Director ensure that patients in the Community Living Center receive appropriate fall risk ratings and individualized fall intervention plans.
No. 2
to Veterans Health Administration (VHA)
Closure Date: 9/27/2018
We recommended that the Captain James A. Lovell Federal Health Care Center Director ensure compliance with Veterans Health Administration policies on Emergency Department provider coverage.
No. 3
to Veterans Health Administration (VHA)
Closure Date: 7/26/2018
We recommended that the Captain James A. Lovell Federal Health Care Center Director ensure compliance with Veterans Health Administration and Captain James A. Lovell Federal Health Care Center policies on hand hygiene practices.
Date Issued
|
Report Number
16-00349-369
Date Issued
|
Report Number
17-03095-368
Date Issued
|
Report Number
17-02079-328
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Benefits Administration (VBA)
Closure Date: 1/19/2018
We recommended that the San Juan VA Regional Office Director develop and implement a plan to ensure secondary reviewers accurately evaluate higher-level special monthly compensation and ancillary benefits claims.
No. 2
to Veterans Benefits Administration (VBA)
Closure Date: 5/14/2018
We recommended that the San Juan VA Regional Office Director implement a plan to ensure Veterans Service Center claims processing staff receive additional training on systems compliance and claims establishment procedures.
Date Issued
|
Report Number
16-00552-341
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Health Administration (VHA)
Closure Date: 2/12/2018
We recommended that Physician Utilization Management Advisors consistently document their decisions in the National Utilization Management Integration database and that facility managers monitor compliance.
No. 2
to Veterans Health Administration (VHA)
Closure Date: 3/19/2018
We recommended that facility managers ensure floors and rolling equipment in patient care areas are clean and in good repair and monitor compliance.
No. 3
to Veterans Health Administration (VHA)
Closure Date: 3/7/2018
We recommended that the facility review quality assurance data for the anticoagulation management program monthly at Pharmacy and Therapeutics Committee meetings and that facility managers monitor compliance.
No. 4
to Veterans Health Administration (VHA)
Closure Date: 2/12/2018
We recommended that facility managers ensure clinicians consistently obtain all required laboratory tests prior to initiating anticoagulants.
No. 5
to Veterans Health Administration (VHA)
Closure Date: 8/7/2018
We recommended that for employees actively involved in the anticoagulant program, clinical managers include in competency assessments pharmacology of anticoagulants, monitoring requirements, dose calculation, common side effects, nutrient interactions associated with anticoagulation therapy, and drug to drug interactions associated with anticoagulation therapy and that facility managers monitor compliance.
No. 6
to Veterans Health Administration (VHA)
Closure Date: 3/6/2018
We recommended that the laboratory director develop and implement a process to ensure employee competency for point-of-care testing with glucometers.
No. 7
to Veterans Health Administration (VHA)
Closure Date: 2/12/2018
We recommended that the laboratory director ensure employees who perform glucose testing at the point of care have annual competencies for glucometers and that facility managers monitor compliance.
No. 8
to Veterans Health Administration (VHA)
Closure Date: 2/12/2018
We recommended that facility managers ensure the Community Nursing Home Oversight Committee includes representation by all required clinical disciplines.
No. 9
to Veterans Health Administration (VHA)
Closure Date: 2/12/2018
We recommended that facility managers ensure the Community Nursing Home Review Team completes required annual reviews and monitor compliance.
No. 10
to Veterans Health Administration (VHA)
Closure Date: 2/12/2018
We recommended that facility managers ensure social workers and registered nurses conduct and document cyclical visits with the frequency required by Veterans Health Administration policy for community nursing home oversight and monitor compliance.
No. 11
to Veterans Health Administration (VHA)
Closure Date: 2/12/2018
We recommended that the facility implement an Employee Threat Assessment Team or an alternate group that addresses employee-related disruptive behavior.
No. 12
to Veterans Health Administration (VHA)
Closure Date: 8/7/2018
We recommended that facility managers ensure all employees receive Level 1 Prevention and Management of Disruptive Behavior training and additional training as required for their assigned risk area within 90 days of hire and that the training is documented in employee training records.
Date Issued
|
Report Number
17-02150-340
OpenClosed-ImplementedClosed-Not ImplementedNo. 1
to Veterans Benefits Administration (VBA)
Closure Date: 3/20/2018
We recommended the St. Louis VA Regional Office Director implement a plan to provide refresher training on Special Monthly Compensation and monitor the effectiveness of that training.
No. 2
to Veterans Benefits Administration (VBA)
Closure Date: 3/20/2018
We recommended the St. Louis VA Regional Office Director implement a plan to ensure Special Monthly Compensation rating decisions receive a second signature review by a designated subject matter expert for processing.
No. 3
to Veterans Benefits Administration (VBA)
Closure Date: 3/20/2018
We recommended the St. Louis VA Regional Office Director implement a training plan, conducted by qualified staff, on the proper processing of rating reductions, and monitor the effectiveness of that training.
No. 4
to Veterans Benefits Administration (VBA)
Closure Date: 9/7/2017
We recommended the St. Louis VA Regional Office Director implement a plan to ensure rating reduction cases are processed at the end of the due process time period to minimize overpayments.
No. 5
to Veterans Benefits Administration (VBA)
Closure Date: 3/20/2018
We recommended the St. Louis VA Regional Office Director implement a plan to monitor the effectiveness of recent training for claims establishment.
No. 6
to Veterans Benefits Administration (VBA)
Closure Date: 2/5/2018
We recommended the St. Louis VA Regional Office Director implement a plan to ensure data input at the time of claims establishment is reviewed for accuracy.
No. 7
to Veterans Benefits Administration (VBA)
Closure Date: 2/5/2018
We recommended the St. Louis VA Regional Office Director implement a training plan on how to properly process special controlled correspondence, and monitor the effectiveness of that training.
No. 8
to Veterans Benefits Administration (VBA)
Closure Date: 9/7/2017
We recommended the St. Louis VA Regional Office Director allocate resources to process special controlled correspondence to ensure timely responses.