Recommendations

2079
756
Open Recommendations
765
Closed in Last Year
Age of Open Recommendations
539
Open Less Than 1 Year
227
Open Between 1-5 Years
5
Open More Than 5 Years
Key
Open Less Than 1 Year
Open Between 1-5 Years
Open More Than 5 Years
Closed
Total Recommendations found,
Total Reports found.
ID Report Number Report Title Type
13-00716-101 Audit of VHA's Home Telehealth Program Audit

1
We recommended that the Interim Under Secretary for Health implement mechanisms that effectively identify demand for Non-Institutional Care services to ensure that veterans who need these services are provided the opportunity to participate in the Home Telehealth Program.
2
We recommended that the Interim Under Secretary for Health develop specific performance measures to promote enrollment of Non-Institutional Care patients into the Home Telehealth Program.
15-00190-146 Healthcare Inspection – Inadequate Follow-Up of an Abnormal Imaging Result, Charlotte Community Based Outpatient Clinic, Charlotte, North Carolina Hotline Healthcare Inspection

1
We recommended that the Facility Director ensure that clinicians involve patients in the treatment planning process and discuss any proposed changes to treatment plans with patients.
Closure Date:
2
We recommended that the Facility Director ensure that patients receive education on their medical conditions and that education is documented in the electronic health record.
Closure Date:
3
We recommended that the Facility Director evaluate the VA care provided to the patient summarized in this report and confer with Regional Counsel regarding the need for possible disclosure.
Closure Date:
14-04222-141 Combined Assessment Program Review of the VA Roseburg Healthcare System, Roseburg, Oregon Comprehensive Healthcare Inspection Program

1
We recommended that facility managers review privilege forms annually and document the review.
Closure Date:
2
We recommended that facility managers ensure that privileges granted are appropriate for the practitioners’ skills and training.
Closure Date:
3
We recommended that when conversions from observation bed status to acute admissions are 25–30 percent or more, the facility reassess observation criteria and utilization.
Closure Date:
4
We recommended that the Acute Care Advisory Board review each code episode and that code reviews include screening for clinical issues prior to the code that may have contributed to the occurrence of the code.
Closure Date:
5
We recommended that the facility keep the recipient list for the automated e-mail notification current
Closure Date:
6
We recommended that the facility analyze electronic health record data at least quarterly and include most services in the review of electronic health record quality.
Closure Date:
7
We recommended that the facility implement a process for the destruction of original documents.
Closure Date:
8
We recommended that the Safe Patient Handling Committee report patient handling injury data quarterly.
Closure Date:
9
We recommended that the facility revise the policy for safe use of automated dispensing machines to include employee training and minimum competency requirements for users and that facility managers monitor compliance.
Closure Date:
10
We recommended that the facility designate Automated Data Processing Applications Coordinators to train employees and to manage, implement, and maintain the computerized consult package.
Closure Date:
11
We recommended that the facility conduct cardiac arrest, contrast reaction, and fire emergency drills in magnetic resonance imaging and that facility managers monitor compliance.
Closure Date:
12
We recommended that Level 2 magnetic resonance imaging personnel and/or radiologists document resolution in patients’ electronic health records of all identified magnetic resonance imaging contraindications prior to the scan and that facility managers monitor compliance.
Closure Date:
13
We recommended that the facility ensure all designated Level 1 ancillary staff and Level 2 magnetic resonance imaging personnel receive annual level-specific magnetic resonance imaging safety training and that facility managers monitor compliance.
Closure Date:
14
We recommended that facility employees regularly test the two-way communication device and that facility managers monitor compliance.
Closure Date:
15
We recommended that the facility update local magnetic resonance imaging policies for policy changes and review the policies at least every 3 years and that facility managers monitor compliance.
Closure Date:
16
We recommended that the facility revise the stroke policy to include clinical protocols or pathways, timeliness of completion and interpretation of computed tomography scans, emergent transfer to the nearest primary stroke center, the difference in approach to patients presenting within the facility’s defined timeframe for tissue plasminogen activator and those presenting outside of that timeframe, and screening for difficulty swallowing prior to oral intake and that facility managers fully implement the revised policy.
Closure Date:
17
We recommended that clinicians complete and document National Institutes of Health stroke scales for each stroke patient and that facility managers monitor compliance.
Closure Date:
18
We recommended that facility managers post stroke guidelines in the Emergency Department and community living center and on all inpatient units.
Closure Date:
19
We recommended that clinicians screen patients for difficulty swallowing prior to oral intake and that facility managers monitor compliance.
Closure Date:
20
We recommended that clinicians provide printed stroke education to patients upon discharge and that facility managers monitor compliance.
Closure Date:
21
We recommended that facility managers provide a stroke education program for employees who assess and treat stroke patients.
Closure Date:
22
We recommended that domiciliary employees conduct and document monthly domiciliary self-inspections that include all required elements, submit work orders for items needing repair, and ensure correction of any identified deficiencies and that domiciliary managers monitor compliance.
Closure Date:
23
We recommended that domiciliary employees perform and document contraband inspections, rounds of all public spaces, and inspections for unsecured medications and that domiciliary managers monitor compliance.
Closure Date:
24
We recommend that the domiciliary managers ensure that written agreements are in place acknowledging resident responsibility for medication security.
Closure Date:
25
We recommended that facility managers ensure that closed circuit television with recording capabilities is installed in all domiciliary public areas.
Closure Date:
26
We recommended that the facility revise the emergency airway management policy to include a plan for managing a difficult airway.
Closure Date:
27
We recommended that the facility ensure initial clinician emergency airway management competency assessment includes all required elements and that facility managers monitor compliance.
Closure Date:
28
We recommended that the facility ensure clinician reassessment for continued emergency airway management competency includes reviews of clinician-specific emergency airway management data and that facility managers monitor compliance.
Closure Date:
29
We recommended that the facility ensure clinician reassessment for continued emergency airway management competency includes all required elements and that facility managers monitor compliance.
Closure Date:
30
We recommended that the facility ensure that clinicians reassessed for continued emergency airway management scope of practice have a statement related to emergency airway management included in the scope of practice.
Closure Date:
31
We recommended that the facility ensure a clinician with emergency airway management privileges or scope of practice is available during all hours the facility provides patient care and that facility managers monitor compliance.
Closure Date:
32
We recommended that the facility ensure that all Emergency Department clinicians and clinicians with moderate sedation privileges have emergency airway management privileges.
Closure Date:
33
We recommended that facility managers strengthen processes to minimize a repeat occurrence in which non-privileged providers perform intubations and in instances of occurrence, initiate root cause analyses.
Closure Date:
34
We recommended that facility managers ensure quarterly reporting of emergency airway management data to the designated committee.
Closure Date:
35
We recommended that facility managers ensure reporting of results of completed Focused Professional Practice Evaluations for all newly hired licensed independent practitioners to the Medical Executive Committee.
Closure Date:
36
We recommended that facility managers ensure the Medical Records Committee monitors the copy and paste functions.
Closure Date:
37
We recommended that facility managers ensure patient notification of positive colorectal cancer screening test results within the required timeframe and that clinicians document notification.
Closure Date:
38
We recommended that facility managers ensure responsible clinicians either develop follow-up plans or document that no follow-up is indicated within the required timeframe.
Closure Date:
39
We recommended that facility managers ensure patient notification of diagnostic test results within the required timeframe and that clinicians document notification.
Closure Date:
14-04396-142 Review of Community Based Outpatient Clinics and Other Outpatient Clinics of VA Central Western Massachusetts Healthcare System, Leeds, Massachusetts Comprehensive Healthcare Inspection Program

1
We recommended that staff protect patient-identifiable information on laboratory specimens during transport from the Worcester CBOC to the parent facility.
Closure Date:
2
We recommended that the information technology server closet at the Worcester CBOC is maintained according to information technology safety and security standards.
Closure Date:
3
We recommended that clinic staff consistently complete diagnostic assessments for patients with a positive alcohol screen.
Closure Date:
4
We recommended that clinic staff document a plan to monitor the alcohol use of patients who decline referral to specialty care.
Closure Date:
5
We recommended that Clinic Registered Nurse Care Managers receive motivational interviewing and health coaching training within 12 months of appointment to Patient Aligned Care Teams.
Closure Date:
6
We recommended that providers and clinical associates in the outpatient clinics receive health coaching training within 12 months of appointment to Patient Aligned Care Teams.
Closure Date:
14-04228-144 Combined Assessment Program Review of the VA Central Western Massachusetts Healthcare System, Leeds, Massachusetts Comprehensive Healthcare Inspection Program

1
We recommended that facility managers review privilege forms annually and document the review.
2
We recommended that the facility ensure that licensed independent practitioners’ folders do not contain licensure verification information.
3
We recommended that the facility establish a committee to provide oversight of the safe patient handling program.
4
We recommended that the quality control policy/process for scanning include an alternative means of capturing data when the quality of the source document does not meet image quality controls, a complete review of scanned documents to ensure retrievability, and quality assurance reviews on a sample of the scanned documents.
5
We recommended that Environment of Care Committee minutes reflect sufficient detail regarding corrective actions for identified deficiencies and track corrective actions to closure.
6
We recommended that the facility repair damaged floors and walls in patient care areas.
7
We recommended that the facility repair or replace damaged furnishings, plumbing fixtures, and windows in patient care areas.
8
We recommended that all required Environment of Care Committee members consistently attend committee meetings and that facility managers monitor compliance.
9
We recommended that the facility conduct and document annual complete system checks of the community living center’s elopement prevention system and that facility managers monitor compliance.
10
We recommended that the facility revise the policy for safe use of automated dispensing machines to include oversight of overrides and employee training and minimum competency requirements for users.
11
We recommended that Mental Health Service’s Automated Data Processing Applications Coordinators provide training in the use of the computerized consult package and that facility managers monitor compliance.
12
We recommended that requestors consistently select the proper consult title and that facility managers monitor compliance.
13
We recommended that consultants do not change the consult request status for inappropriate reasons and that facility managers monitor compliance.
14-04473-132 Healthcare Inspection — Alleged Mismanagement of Gastroenterology Services and Quality of Care Deficiencies, Captain James A. Lovell Federal Health Care Center, North Chicago, Illinois Hotline Healthcare Inspection

1
We recommended that the Facility Director ensure that documentation of procedure results from non-VA GI care providers is obtained and available in the electronic health record for review in a timely and consistent manner.
Closure Date:
13-01530-137 Audit of Non-VA Medical Care Claims for Emergency Transportation Audit

1
We recommended the Interim Under Secretary for Health implement periodic training for non-VA medical care staff to ensure proper determination and use of payment and additional documentation criteria.
Closure Date:
2
We recommended the Interim Under Secretary for Health modify Chief Business Office reviews to include a systematic review of emergency transportation claims.
Closure Date:
3
We recommended the Interim Under Secretary for Health instruct the eight sampled VA medical facilities to initiate recovery of overpayments and reimbursement of underpayments identified in our audit.
Closure Date:
14-00730-126 Review of Alleged Misuse of VA Funds to Develop the Health Care Claims Processing System Audit

1
We recommended the Interim Under Secretary for Health establish oversight mechanisms to ensure Veterans Health Administration uses medical support and compliance funds in accordance with appropriation laws.
Closure Date:
2
We recommended the Interim Under Secretary for Health seek the return of all medical support and compliance funds used to develop and support the Health Care Claims Processing System.
Closure Date:
3
We recommended the Interim Under Secretary for Health deobligate all medical support and compliance funds that remain obligated toward the development of the Health Care Claims Processing System.
Closure Date:
4
We recommended the Interim Under Secretary for Health obtain the appropriate funding to support the development of the Health Care Claims Processing System, if additional system development requirements are unfunded.
Closure Date:
5
We recommended the Interim Under Secretary for Health confer with the Office of Human Resources and the Office of General Counsel to determine if appropriate administrative action should be taken against any senior officials in the Deputy Chief Business Office for Purchased Care's supervisory chain of command, and ensure that action is taken.
Closure Date:
14-00875-133 Healthcare Inspection — Radiology Scheduling and Other Administrative Issues, Phoenix VA Health Care System, Phoenix, Arizona Hotline Healthcare Inspection

1
We recommended that the Interim Facility Director ensure that the Radiology Department uses software that is consistent with VA policy to schedule appointments.
Closure Date:
2
We recommended that the Interim Facility Director ensure that Radiology Department managers explore the use of the scheduling system by radiology clerks to ensure that appointments are reflected on patients’ appointment lists and that automated reminder letters and phone calls are generated or initiated.
Closure Date:
3
We recommended that the Interim Facility Director ensure that Radiology Department managers develop and implement a scheduling policy and a formal training program for clerical staff to ensure consistency in scheduling practices.
Closure Date:
4
We recommended that the Interim Facility Director ensure that Radiology Department managers assess and monitor clerical needs to ensure all check-in areas are staffed, appointments are scheduled/rescheduled, and phones are answered or calls are returned timely.
Closure Date:
5
We recommended that the Interim Facility Director ensure that Radiology Department managers implement the facility’s plan for centralized radiology scheduling and procedures to ensure a timely response to phone calls or messages.
Closure Date:
14-03963-139 Review of Alleged Data Manipulation at the VA Regional Office Little Rock, Arkansas Audit

1
We recommended the Under Secretary for Benefits adopt a permanent, universal policy for dates of claims that VA Regional Office staff should use to manage disability and benefits claims.
Closure Date:
15039