Healthcare Inspection Alleged Quality of Care Issues Charles George VA Medical Center Asheville, North Carolina

We reviewed allegations of poor quality of care, delay in services, and erroneous documentation at the Charles George VA Medical Center (the medical center). The complainant alleged that as a result of these issues, he has suffered financial hardship. The complainant stated that medical center staff did not adequately respond to his concerns. We did not substantiate the allegations of poor quality of care, delay in services, or inadequate communication, and we could not adequately evaluate allegations of financial hardship. We did confirm that a provider erroneously documented that the patient suffered “chest pain” during an outpatient visit; however, actions were taken to remedy the condition. We made no recommendations and plan no further actions. The VISN and Medical Center Directors concurred with our findings.