Healthcare Inspection Alleged Medication Overdose and Poor Communication VA Boston Healthcare System Boston, Massachusetts

The purpose of the review was to determine the validity of allegations concerning quality of care and lack of communication at the VA Boston Healthcare System, Boston Massachusetts. We did not substantiate the allegations. Our review showed that the patient received all medications as prescribed, that the patient advocate managed the patient’s complaint appropriately, and that clinical managers reviewed the patient’s medical record and medication administration history relative to the admission in question and communicated pertinent clinical information to the patient. We concluded that the quality of care and patient communication was appropriate, and we made no recommendations.