Review of Community Based Outpatient Clinics and Other Outpatient Clinics of VA Texas Valley Coastal Bend Health Care System, Harlingen, Texas

The VA Office of Inspector General conducted a review of the VA Texas Valley Coastal Bend Health Care System’s Community Based Outpatient Clinics (CBOCs) and other outpatient clinics to evaluate for safe, consistent, and high-quality health care. The review evaluated the clinics’ compliance with selected VHA requirements for home telehealth enrollment, outpatient lab results management, and post-traumatic stress disorder care. We also randomly selected the Old Brownsville VA Clinic, Corpus Christi, TX, as a representative site and evaluated the environment of care on November 4, 2015. OIG noted opportunities for improvement and made two recommendations in the following focused review areas: Home Telehealth Enrollment and Outpatient Lab Results Management.