Review of Community Based Outpatient Clinics and Other Outpatient Clinics of Corporal Michael J. Crescenz VA Medical Center, Philadelphia, Pennsylvania

The VA Office of Inspector General conducted a review of the Corporal Michael J. Crescenz VA Medical Center’s Community Based Outpatient Clinics (CBOCs) and other outpatient clinics to evaluate for safe, consistent, and high-quality health care. The review evaluated the clinics’ compliance with selected VHA requirements for home telehealth enrollment, outpatient lab results management, and post-traumatic stress disorder care. We also randomly selected the Victor J. Saracini VA Outpatient Clinic, Horsham, PA, as a representative site and evaluated the environment of care on October 27, 2015. OIG noted opportunities for improvement and made four recommendations in the following focused review areas: Outpatient Lab Results Management and Environment of Care.