Combined Assessment Program Review of the W.G. (Bill) Hefner VA Medical Center Salisbury, North Carolina

The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we also provided fraud and integrity awareness briefings to 408 employees. This review focused on six operational activities. The medical center complied with selected standards in the following three activities: (1) coordination of care, (2) medication management, and (3) QM. We identified improved care for patients with diabetes mellitus and improved access to care as organizational strengths. We made recommendations for improvements in the following three activities: Environment of care. Magnetic resonance imaging safety. Physician credentialing and privileging.