Combined Assessment Program Review of the Veterans Health Care System of the Ozarks, Fayetteville, Arkansas

The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we provided fraud and integrity awareness training to 153 medical center employees. The review covered eight operational activities. The medical center complied with selected standards in the following areas: (1) coordination of care, (2) emergency department operations, (3) medication management, (4) pharmacy operations and controlled substances inspections, (5) QM, (6) staffing, and (7) survey of healthcare experiences of patients. We identified the medical center’s reduction in the number of patient falls as an organizational strength. We made a recommendation for improvement in environment of care.