Combined Assessment Program Review of the Tennessee Valley Healthcare System Nashville, Tennessee

The purpose of this review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we also provided fraud and integrity awareness briefings to 158 employees. This review focused on eight operational activities. The system complied with selected standards in the following five activities: (1) coordination of care, (2) environment of care, (3) pharmacy operations, (4) staffing, and (5) survey of healthcare experiences of patients. We made recommendations for improvements in the following three activities: QM. Emergency/urgent care operations. Medication management.