Combined Assessment Program Review of the Robert J. Dole VA Medical Center, Wichita, Kansas

The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we provided fraud and integrity awareness training to 145 medical center employees. The review covered eight operational activities. The medical center complied with selected standards in the following two activities (1) staffing and (2) survey of healthcare experiences of patients. We identified the duty to report software program and root cause analysis teams as organizational strengths. We made recommendations for improvement in the following six activities: QM. Environment of care. Coordination of care. Emergency/urgent care operations. Medication management. Pharmacy operations.