Combined Assessment Program Review of the Phoenix VA Health Care System Phoenix, Arizona

The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we provided fraud and integrity awareness training to 302 employees. This review focused on six operational activities. The system complied with selected standards in the following four activities: (1) coordination of care, (2) magnetic resonance imaging safety, (3) physician credentialing and privileging, and (4) QM. We identified the management of veterans’ belongings and podiatry access as organizational strengths. We made recommendations for improvements in the following two activities: Medication management. Environment of care