Combined Assessment Program Review of the Northampton VA Medical Center Leeds, Massachusetts

The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we provided crime awareness briefings to 108 employees. This review focused on six operational activities. The facility complied with selected standards in the following two activities (1) environment of care and (2) management of multidrug-resistant organisms. The facility reported as accomplishments the creation of an innovative program for staff orientation and training, the receipt of a Bronze Cornerstone Award for patient safety, and a multi-faceted program for homeless veterans. We made recommendations for improvements in the following four activities: QM. Physician credentialing and privileging. Coordination of care. Management of test results.