Combined Assessment Program Review of the Charlie Norwood VA Medical Center, Augusta, Georgia

The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we also provided fraud and integrity awareness briefings to 225 employees. The review focused on eight operational activities. We made recommendations for improvement in all of the following activities: Environment of care. QM. Physician credentialing and privileging. Medication management. Magnetic resonance imaging safety. Contracted/agency registered nurses. Coordination of care. Medical center policies.