Combined Assessment Program Review of the Birmingham VA Medical Center Birmingham, Alabama

The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we provided fraud and integrity awareness training to 83 medical center employees. The review covered eight operational activities. The medical center complied with selected standards in the following three activities: (1) environment of care, (2) survey of healthcare experiences of patients, and (3) staffing. We made recommendations for improvement in the following five activities: QM. Pharmacy operations. Coordination of care. Medication management. Emergency/urgent care operations.