Review of VA Use of Personal Identification Number Telephone Access Systems

Report Information

Issue Date
Report Number
7R8-G07-067
VA Office
Veterans Health Administration (VHA)
Veterans Benefits Administration (VBA)
National Cemetery Administration (NCA)
Office of Management (OM)
Report Author
Office of Audits and Evaluations
Report Type
Audit
Recommendations
0
Questioned Costs
$0
Better Use of Funds
$0
Congressionally Mandated
No

Summary

Summary
The OIG performed a review to evaluate the effectiveness of personal identification number (PIN) telephone access systems used by VA. We believe that VHA could significantly reduce long distance costs by making greater use of PIN systems. In addition, VBA, NCS, and VACO staff and support activities may also be able to benefit from installing PIN systems at their field and headquarters offices.
Recommendations (0)