Review of Alleged Mismanagement of Group Therapy Access at VA Outpatient Clinic Austin, TX

We examined available compensation and pension records interchange system (CAPRI) records of a judgment sample of 40 veterans from the list of 195 veterans. We found that AOPC personnel contacted 34 out of 40 veterans. However, AOPC personnel contacted only 13 of the 34 veterans in 30 days or less. On average, it took 192 days for AOPC personnel to contact the remaining 21 veterans. Although AOPC contacted 34 veterans to notify them that group therapy sessions were available, only 15 veterans attended. The remaining 19 signed up for the therapy sessions but did not attend. To ensure the Temple VA Medical Center completed appropriate actions to provide veterans at the AOPC the opportunity to participate in group therapy in a timely manner, our hotline division referred the findings through VHA to Veterans Integrated Service Network 17 for their review.