Audit of VBA's Data Reliability in the Claims Processing Workload Reporting System

Report Information

Issue Date
Report Number
7D2-B01-020
VA Office
Veterans Benefits Administration (VBA)
Report Author
Office of Audits and Evaluations
Report Type
Audit
Recommendations
0
Questioned Costs
$0
Better Use of Funds
$0
Congressionally Mandated
No

Summary

Summary
This project was initiated at the request of the VBA Chief Financial Officer because of concerns that the workload reporting system, especially for compensation and pension benefits, was not sufficiently accurate to assure appropriate workload reporting, and performance measurement of VBA operations. We found that reliability of data in VBA's processing workload system can be enhanced and opportunities exist to use beneficiary demographic data to estimate future workload requirements.
Recommendations (0)