All Reports

Date Issued
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Report Number
25-00239-196
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Maintenance and Construction ● Patient Safety ● Staffing ● Supplies and Equipment

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No. 1
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to Veterans Health Administration (VHA)

The Director takes appropriate steps to maintain clean patient care areas and properly manage biohazards, in accordance with Veterans Health Administration Directive 1131, Management of Infectious Diseases and Infection Prevention and Controls Programs.

No. 2
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to Veterans Health Administration (VHA)

The Director takes appropriate steps so the facility’s annual assessment for Legionella disease prevention includes the Papillion community living center, as required by Veterans Health Administration Directive 1061(4), Prevention of Health Care-Associated Legionella Disease and Scald Injury from Water Systems.

No. 3
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to Veterans Health Administration (VHA)

The Chief of Staff takes the appropriate steps for leaders to assess the facility’s pharmaceutical waste disposal processes and reeducate staff on safe handling and disposal practices, in accordance with the facility’s Regulated Waste Materials Management policy and Pharmaceutical Return, Waste, and Disposal Standard Operating Procedure.

No. 4
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to Veterans Health Administration (VHA)

The Chief of Staff and Associate Director for Patient Care/Nurse Executive take the appropriate steps so leaders create service-level workflows that outline staff roles for communicating test results to patients and providers, as required by Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

Date Issued
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Report Number
26-01435-02
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Topics:  Care Coordination ● Mental Health

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No. 1
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to Veterans Health Administration (VHA)

The Under Secretary for Health implements corrective actions to ensure discharge instructions for veterans consistently include appointment locations in easy-to-understand language.

No. 2
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to Veterans Health Administration (VHA)

The Under Secretary for Health implements corrective actions to ensure discharge instructions for veterans who received inpatient mental health care include the purpose for each medication listed and do not include medical abbreviations.

No. 3
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to Veterans Health Administration (VHA)

The Under Secretary for Health implements corrective actions to ensure risk-benefit discussions occur for newly prescribed medications.

Date Issued
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Report Number
26-00047-288
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Maintenance and Construction ● Patient Care Services Operations ● Patient Safety ● Staffing ● Supplies and Equipment

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No. 1
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to Veterans Health Administration (VHA)

The Director takes appropriate action for employees to keep patient care areas clean as required by Veterans Health Administration Directive 1608(1), Comprehensive Environment of Care Program and clean storerooms as required by Veterans Health Administration Directive 1761, Supply Chain Management Operations.

No. 2
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to Veterans Health Administration (VHA)

The Director takes appropriate action for employees to inspect and test all medical equipment as required by The Joint Commission standard PE [Physical Environment] 04.01.01.

No. 3
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to Veterans Health Administration (VHA)

The Director takes appropriate action so pharmaceutical waste containers are provided and accessible, and trains employees on container use as required by Veterans Health Administration Directive 1850.06(1), Waste Management Program.

No. 4
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to Veterans Health Administration (VHA)

The Director takes appropriate action so employees secure power strips as required by National Fire Protection Association’s Health Care Facilities Code, NFPA 99 and electrical cords are connected to prevent pulling or straining as required by National Electrical Code, NFPA 70.

Date Issued
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Report Number
26-00178-281
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Topics:  Care Coordination ● Women’s Health

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No. 1
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to Veterans Health Administration (VHA)

The Under Secretary for Health considers including high-risk conditions, such as suspected cancer, to the listing of complex/chronic conditions within the administrative portion of the consult tool outlined in the Veterans Health Administration Office of Integrated Veteran Care (IVC) Community Care Field Guidebook.

Date Issued
|
Report Number
26-00046-284
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Patient Safety ● Staffing

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No. 1
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to Veterans Health Administration (VHA)

Facility leaders take appropriate actions so staff maintain a safe and clean environment, in accordance with Veterans Health Administration Directive 1608(1), Comprehensive Environment of Care Program.

Date Issued
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Report Number
25-00244-289
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Maintenance and Construction ● Patient Safety ● Supplies and Equipment ● VA Police

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No. 1
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to Veterans Health Administration (VHA)

The Chief of Staff and Associate Director for Patient and Nursing Services develop service-level workflows that outline responsibilities in the patient notification process and update the facility’s test result communication policy to align with Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

No. 2
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to Veterans Health Administration (VHA)

The Chief of Staff and Associate Director for Patient and Nursing Services implement actions based on external peer review data to improve providers’ communication of test results to patients, in accordance with Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

Date Issued
|
Report Number
26-00040-285
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Maintenance and Construction ● Patient Safety ● Staffing

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No. 1
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to Veterans Health Administration (VHA)

The Director takes appropriate actions so that staff consistently follow the facility’s Legionella prevention plan and achieve and sustain compliance with all applicable requirements in Veterans Health Administration Directive 1061(4), Prevention of Health Care-Associated Legionella Disease and Scald Injury from Water Systems to prevent contamination and maintain water quality, including testing, documentation, and mitigation actions, to protect resident safety in the community living center.

No. 2
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to Veterans Health Administration (VHA)

The Director develops and implements a written policy for communicating test results that aligns with Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

No. 3
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to Veterans Health Administration (VHA)

The Chief of Staff and Associate Director for Patient Care Services develop written service-level workflows that align with Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

No. 4
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to Veterans Health Administration (VHA)

The Chief of Staff and Associate Director for Patient Care Services take corrective actions to address unfavorable trends in the communication of test results in accordance with Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

No. 5
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to Veterans Health Administration (VHA)
Closure Date: 10/2/2026

The Director evaluates the Healthcare Delivery Board and takes actions when warranted to provide proper oversight of clinical care quality in accordance with Joint Commission standards Medical Staff 16.01.01 and Leadership 11.01.01.

Date Issued
|
Report Number
26-00057-170
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Patient Safety ● Staffing

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No. 1
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to Veterans Health Administration (VHA)

The Chief of Staff and Associate Director for Patient Care Services take appropriate actions to develop written service-level workflows that describe team members’ roles in the process of communicating test results, per Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

No. 2
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to Veterans Health Administration (VHA)

The Chief of Staff and Associate Director for Patient Care Services review performance measure data for test result communications and take corrective action when they identify noncompliance with communicating abnormal test results within seven days, per Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

Date Issued
|
Report Number
26-00059-221
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Maintenance and Construction ● Patient Care Services Operations ● Patient Safety ● Staffing ● Supplies and Equipment

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No. 1
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to Veterans Health Administration (VHA)

The Director performs a comprehensive safety risk assessment of enclosed walkways and implements necessary corrective actions to mitigate slip hazards, in accordance with Veterans Health Administration Directive 1608(1), Comprehensive Environment of Care Program.

No. 2
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to Veterans Health Administration (VHA)

The Director takes appropriate actions for staff to regularly identify and remove expired supplies in all areas outside standard supply rooms to comply with Veterans Health Administration Directive 1761, Supply Chain Management Operations.

No. 3
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to Veterans Health Administration (VHA)

The Veterans Integrated Service Network Director monitors the facility’s processes to prevent repeat environment of care findings and takes any needed actions to meet the requirements of Veterans Health Administration Directive 1608(1), Comprehensive Environment of Care Program.

Date Issued
|
Report Number
25-00213-242
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Patient Care Services Operations ● Patient Safety ● Staffing

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No. 1
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to Veterans Health Administration (VHA)
Closure Date: 9/30/2026

The Director takes appropriate actions so leaders update the facility’s policy for communicating test results to include how providers communicate life-changing results to patients at high risk for suicide, as required by Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

No. 2
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to Veterans Health Administration (VHA)

The Chief of Staff and Associate Director for Patient Care Services develop workflows that describe how each team member participates in the process to communicate test results, in accordance with Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

Date Issued
|
Report Number
25-00254-277
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Patient Care Services Operations ● Patient Safety ● Staffing

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No. 1
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to Veterans Health Administration (VHA)

The Director takes appropriate action so staff update the facility’s test result communication policy to align with Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

No. 2
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to Veterans Health Administration (VHA)

The Chief of Staff and Associate Director for Patient Care Services develop workflows that describe staff members’ roles in the process of communicating test results to providers and patients, as required by Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

Date Issued
|
Report Number
25-00203-180
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Maintenance and Construction ● Patient Care Services Operations ● Patient Safety ● Staffing ● Supplies and Equipment

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)
Closure Date: 9/30/2026

The Director takes appropriate action so staff conduct a risk assessment to identify areas that need temperature and humidity monitoring and implement changes accordingly to comply with Veterans Health Administration Directive 1761, Supply Chain Management Operations.

No. 2
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to Veterans Health Administration (VHA)
Closure Date: 9/30/2026

The Director takes appropriate action so staff secure liquid nitrogen tanks, maintain unobstructed access to exits, conduct a risk assessment on safe liquid nitrogen storage options to increase safety, and implement changes accordingly to align with the National Fire Protection Association’s Compressed Gases and Cryogenic Fluids Code NFPA 55, Health Care Facilities Code NFPA 99, and Code of Federal Regulations title 29, section 1926.34.

No. 3
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to Veterans Health Administration (VHA)

The Director takes appropriate action so staff improve processes to prevent repeat environment of care findings as required by Veterans Health Administration Directive 1608(1), Comprehensive Environment of Care Program.

Date Issued
|
Report Number
25-00247-234
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)
Closure Date: 9/28/2026

The Director takes appropriate actions throughout the facility to support patient and visitor navigation, in alignment with VA Integrated Wayfinding & Recommended Technologies.

No. 2
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to Veterans Health Administration (VHA)
Closure Date: 9/28/2026

The Director takes appropriate steps to repair exterior walkways and mitigate identified safety hazards, in accordance with Veterans Health Administration Directive 1608(1), Comprehensive Environment of Care Program.

No. 3
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to Veterans Health Administration (VHA)
Closure Date: 9/28/2026

The Director takes appropriate actions to improve the cleanliness, safety, and maintenance of patient care areas, in accordance with Veterans Health Administration Directive 1608(1), Comprehensive Environment of Care Program.

No. 4
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to Veterans Health Administration (VHA)
Closure Date: 9/28/2026

The Director implements measures to keep exit pathways free of obstructions, as required by the Joint Commission Standards Manual, Life Safety, 02.01.20.

No. 5
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to Veterans Health Administration (VHA)
Closure Date: 9/28/2026

The Director requires the Comprehensive Environment of Care Committee to monitor corrective actions for identified findings and report on the sustainability of improvements, in accordance with Veterans Health Administration Directive 1608(1), Comprehensive Environment of Care Program.

Date Issued
|
Report Number
26-00042-279
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Maintenance and Construction ● Staffing ● Supplies and Equipment

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No. 1
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to Veterans Health Administration (VHA)

The Director develops and implements a plan to repair and maintain facility walls, floors, and ceilings, and keep clean and dirty items separate, in accordance with Veterans Health Administration Directive 1608(1), Comprehensive Environment of Care Program.

No. 2
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to Veterans Health Administration (VHA)
Closure Date: 9/28/2026

The Director implements measures to monitor medication room temperature and humidity in the intensive care unit and community living center, in accordance with Veterans Health Administration Directive 1108.07(2), General Pharmacy Service Requirements.

Date Issued
|
Report Number
25-00249-275
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Patient Safety ● Staffing

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No. 1
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)
Closure Date: 9/25/2026

The Director takes appropriate action so leaders update their local policy and develop service-level workflows for test result communications, in accordance with Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

Date Issued
|
Report Number
25-00242-195
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Maintenance and Construction ● Patient Care Services Operations ● Patient Safety ● Staffing ● Supplies and Equipment

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No. 1
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to Veterans Health Administration (VHA)

The Director takes appropriate actions to strengthen staff accountability for maintaining clean and safe patient care areas as required by Veterans Health Administration Directive 1608(1), Comprehensive Environment of Care Program.

No. 2
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to Veterans Health Administration (VHA)

The Director takes appropriate actions so staff validate and document airflow testing in supply rooms annually as required by Veterans Health Administration Directive 1761, Supply Chain Management Operations.

No. 3
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to Veterans Health Administration (VHA)

The Director takes appropriate actions so staff conduct a risk assessment to identify areas that require temperature and humidity monitoring and implement changes as required by Veterans Health Administration Directive 1761, Supply Chain Management Operations and Veterans Health Administration Directive 1108.07(2), General Pharmacy Service Requirements.

No. 4
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to Veterans Health Administration (VHA)

The Director implements controls so staff repair or replace malfunctioning fire doors to ensure proper closure during emergencies as required by the National Fire Protection Association’s Standard for Fire Doors and Other Opening Protectives, NFPA 80.

No. 5
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to Veterans Health Administration (VHA)

The Director implements measures so staff conduct all required fire safety inspections and document the results as required by the National Fire Protection Association’s Standard for Fire Doors and Other Opening Protectives, NFPA 80.

No. 6
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to Veterans Health Administration (VHA)

The Director takes appropriate actions to implement measures to test sprinkler systems as required by the National Fire Protection Association’s Standard for the Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems, NFPA 25.

No. 7
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to Veterans Health Administration (VHA)

The Director takes appropriate actions so staff evaluate processes to prevent repeat environment of care findings and take actions as warranted.

No. 8
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to Veterans Health Administration (VHA)

The Veterans Integrated Service Network Director monitors for similar or repeat environment of care findings and takes appropriate actions so facility leaders develop and implement facility-wide corrective action plans and sustain improvements.

No. 9
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to Veterans Health Administration (VHA)

The Director takes appropriate actions so each service chief develops a workflow that describes staff members’ roles in the process of communicating test results to providers and patients as required by Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

No. 10
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to Veterans Health Administration (VHA)

The Director takes appropriate actions so staff track root cause analysis–driven improvement actions through to completion, monitor outcome measures, and implement processes to sustain improvements to comply with Veterans Health Administration National Center for Patient Safety’s Guide to Performing Root Cause Analysis.

No. 11
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to Veterans Health Administration (VHA)

The Chief of Staff takes appropriate action for evaluation and improvement of processes to identify adverse events that warrant institutional disclosures to patients or their representatives as required by Veterans Health Administration Directive 1004.08, Disclosure of Adverse Events to Patients.

Date Issued
|
Report Number
25-00256-276
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure

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No. 1
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to Veterans Health Administration (VHA)

The Director takes appropriate actions to have staff safeguard patients’ protected health information, as required by Veterans Health Administration Directive 1605.01, Privacy and Release of Information.

No. 2
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to Veterans Health Administration (VHA)

The Director takes appropriate actions to have staff maintain a clean environment, consistent with Veterans Health Administration Directive 1608(1), Comprehensive Environment of Care Program.

No. 3
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to Veterans Health Administration (VHA)

The Director takes appropriate actions to have staff maintain clean food and medication refrigerators, in accordance with Veterans Health Administration Directive 1608(1), Comprehensive Environment of Care Program.

No. 4
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to Veterans Health Administration (VHA)
Closure Date: 9/25/2026

The Chief of Staff and Associate Director for Patient Care Services monitor performance data for test result communication, as required by Veterans Health Administration Directive 1088(1), Communicating Test Results to Providers and Patients.

Date Issued
|
Report Number
26-00084-274
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Topics:  Appointment Scheduling and Wait Times ● Care Coordination ● Community Care ● Healthcare Infrastructure ● Patient Safety ● Staffing

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No. 1
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to Veterans Health Administration (VHA)

The Director installs detectable warning surfaces at all walkways that transition to roadways, in accordance with VA’s PG-18-10, Site Design Manual.

Date Issued
|
Report Number
25-03943-269
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Topics:  Care Coordination ● Mental Health ● Suicide Prevention

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No. 1
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to Veterans Health Administration (VHA)

The Associate Chief of Staff, Mental Health develops and implements written processes to ensure treatment planning on the inpatient mental health unit aligns with Veterans Health Administration Directive 1160.01, Uniform Mental Health Services in VHA Medical Points of Service requirements. 

No. 2
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to Veterans Health Administration (VHA)

The Associate Chief of Staff, Mental Health requires a minimum of four hours of recovery-oriented, interdisciplinary programming on weekends on the inpatient mental health unit, in alignment with Veterans Health Administration Directive 1160.06(1), Inpatient Mental Health Services.

No. 3
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to Veterans Health Administration (VHA)

The Facility Director ensures implementation of a recovery-oriented environment on the inpatient mental health unit, consistent with Veterans Health Administration’s Design Guide for Inpatient Mental Health & Residential Rehabilitation Treatment Program Facilities.

No. 4
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to Veterans Health Administration (VHA)

The Facility Director develops and implements a written standard operating procedure for the use of video monitoring on the inpatient mental health unit, as required by Veterans Health Administration Office of Mental Health Standard Operating Procedure 1160.06.1, “Standard Operating Procedure for Maintaining Safety and Security on Inpatient Mental Health Units under VHA [Veterans Health Administration] Directive 1160.06.”

No. 5
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to Veterans Health Administration (VHA)

The Chief of Staff ensures that only healthcare staff have access to video monitoring in treatment areas and that video equipment is used for monitoring, not recording, in accordance with Veterans Health Administration Directive 1078, Privacy of Persons Regarding Photographs, Digital Images and Video or Audio Recordings.

No. 6
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to Veterans Health Administration (VHA)
Closure Date: 9/14/2026

The Facility Director posts signage to notify veterans of video monitoring on the inpatient mental health unit, as required Veterans Health Administration Directive 1078, Privacy of Persons Regarding Photographs, Digital Images and Video or Audio Recordings.

No. 7
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to Veterans Health Administration (VHA)

The Facility Director develops and implements written processes to ensure compliance with state involuntary commitment requirements in Veterans Health Administration Directive 1160.06(1), Inpatient Mental Health Services.

No. 8
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to Veterans Health Administration (VHA)

The Chief of Staff requires documentation of discussions between the prescriber and veteran on the risks and benefits of newly prescribed medications prior to administrationand develops a plan to monitor for sustained compliance, in accordance with Veterans Health Administration Directive 1004.01(3), Informed Consent for Clinical Treatments and Procedures.

No. 9
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to Veterans Health Administration (VHA)
Closure Date: 9/14/2026

The Chief of Staff ensures discharge instructions include appointment locations in easy-to-understand language, consistent with Veterans Health Administration’s “Clinic Profile Management Business Rules.”

No. 10
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to Veterans Health Administration (VHA)

The Facility Director requires all Interdisciplinary Safety Inspection Team members attend biannual inspections and record attendance consistent with Veterans Health Administration Directive 1167, Mental Health Environment of Care Checklist for Units Treating Suicidal Patients.  

No. 11
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to Veterans Health Administration (VHA)

The Facility Director directs the Interdisciplinary Safety Inspection Team to provide biannual inspection attendance to the Comprehensive Environment of Care Committee, as required by Veterans Health Administration Directive 1167, Mental Health Environment of Care Checklist for Units Treating Suicidal Patients.

No. 12
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to Veterans Health Administration (VHA)

The Facility Director ensures staff complete appeals within the required time frame in accordance with Veterans Health Administration Office of Mental Health Standard Operating Procedure 1167.1, “Standard Operating Procedure for Submission of MHEOCC [Mental Health Environment of Care Checklist] Inspections and Appeals Under VHA [Veterans Health Administration] Directive 1167.”

No. 13
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to Veterans Health Administration (VHA)

The Facility Director directs staff to complete the required Mental Health Environment of Care Checklist training as required by Veterans Health Administration Directive 1167, Mental Health Environment of Care Checklist for Units Treating Suicidal Patients.